Pros
- Its accessibility via different methods such mobile app, desktop browser etc..and responsive employees that work there 24 hours per week 7 days
Cons
- Some difficulties
Neo - Chatbot & Voice Bot Review
2
·
Excellent
Rating
5.0
Artificial Intelligence, Conversational Intelligence
Description of Neo - Chatbot & Voice Bot
BlackBeltHelp is the #1 AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.
Neo is an AI-enabled chatbot and voice bot for the higher education sector that automates support tasks related to IT and student services.
Neo, a white-labeled product, is easy to set-up and can be easily integrated into a website within minutes. It provides responses at light speed, eliminates callbacks, provides seamless integrations, is available 24X7, and comes with enterprise-level security. Neo draws actionable insights from users' support queries to empower better decisions.
- Leverages Existing Knowledge Base/FAQs
- Works on Any Device/ Responsive Design for Any Device
- Multi-Channel Support (SMS text, virtual assistant, live chat, phone)
- Transfers to Live Support If Needed
- Adaptive Learning & Artificial Intelligence
- Performance Analytics & Executive Dashboards
- Handles multiple end-users at the same time
- Can answer up to 80% of all your inquiries
Request for demo: https://www.blackbelthelp.com/chatbot.html
Pros
- They respond promptly too :)
Cons
- There are troubles
