I have used netdespatch for over 5 years now, it is very user friendly to use even if you are not technically savvy like me! The customer service team at NDT has been amazing in helping us with any queries we may be having during our day to days operation of this system - they always respond within minutes or hours depending how urgent your query maybe!! Nothing really but all good so far as i know :) We would highly recommend anyone who wants an efficient parcel dispatch solution that can work