I like that it is easy to use, has many features including payroll functions which are very helpful in keeping track of employees' time spent at work as well their paychecks etc., It also allows you access from anywhere with internet! The customer service can be improved upon but they do respond quickly when needing help or clarification about something within nominal's system (or any other product). We have been using this program since we started our own consulting firm almost five years agoβ¦