Easy to get into, easy interface for setup (you can figure it out from their help section), customer support is really great at solving problems! I have had very few issues with my website hosted by them but that could just me being too picky as most things are taken care of when you need some assistance or clarification - no worries there!! If they did not work well at fixing small glitches then your main focus should be hosting providers who do understand websites/customer service in general.