I like that you can easily connect directly from Salesforce or any other system, this is very helpful for our sales team as well! It's easy enough so we don't have problems using it every day but not too complicated either which makes us feel good about its use among staff members who are new at their jobs/hired recently etc - they're still learning how things work here (and there was some confusion initially). The fact of being able just click "connect" when setting up an account means lessβ¦