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PhoneIQ | Modern Phone System & CTI for Salesforce Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of PhoneIQ | Modern Phone System & CTI for Salesforce

PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions automatically in Salesforce and generating beautiful reports that management can leverage to track KPIs in real-time. - Admins can deploy it in minutes to users globally without the need for technical knowledge. - Companies can buy numbers in 50+ countries instantly. - Customers can get live support from our Salesforce certified team at any time.

Reviews

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Type of review

Revainrating 5 out of 5

Great for making your remote staff feel engaged and important

I like how easy it was to set up our new sales team with their own accounts/phones (and also have them use one number). The fact we could see who called whom from which account helped us monitor performance of each rep very easily! It's not as intuitive when you're used to using an app such as RingCentral where everything about calls / messages are tracked so well. Also having everyone log into this software made some reps uncomfortable because they were always logged out after being idle too…

Pros
  • Easy setup
  • Can be accessed anywhere at any time, no need internet or WiFi access.
  • Very good way track call data by tracking incoming numbers
Cons
  • All fine