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Phonexia Speech Platform Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Phonexia Speech Platform

Phonexia Voice Verify is a market-leading voice verification solution for contact centers in banks and insurance, telco, and utilities companies, as well as for conversational AI interfaces, such as voicebots. Powered by state-of-the-art artificial intelligence, Phonexia Voice Verify can already verify clients with over 90% accuracy after only 3 seconds of speech (based on the NIST SRE16 dataset). This market-unique ability enables businesses to reduce contact center costs greatly, compared to lengthy client authentication over the phone, while improving customer experience and account security at the same time. Phonexia Voice Verify can be quickly evaluated via a demo and a sandbox, and a PoC can be finished in a matter of weeks.

Reviews

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Type of review

Revainrating 5 out of 5

Great Solution for Enterprise Internal Mobile Application Access

I like how easy it was set up along side our current systems which are run through CAPI cards/keys so no additional infrastructure needed other than what we have now! The price point could probably go lower but this product does work quite effectively without any issues that would make me want something else out there instead just because they don't offer more features or bells & whistles here either. We use it mostly internally within an enterprise environment where employees need access into…

Pros
  • It's always working well even if phones become lost temporarily between home wifi area while at my house versus office network connection back in Toronto Canada.
Cons
  • Mostly okay, but...