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Playvox Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Customer Service, Contact Center Software

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Description of Playvox

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. At Playvox, we believe great customer experiences start with people.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Playvox - Great tool with many features

I love how it’s possible to adjust the speech rate of each individual. This is one feature that not all voice recognition programs offer you. You can also customize a lot of things like background music, speed of recording, etc. The fact that this app allows you to record in different languages is another great thing. Sometimes there are problems when connecting to the internet or when it takes several seconds for everything to load. It would be a good idea if they can solve those problems. We…

Pros
  • Very intuitive interface with many options available such us changing language used by speakers.etc., very user friendly

Revainrating 5 out of 5

Great customer experience starts with the people who sell your products.

A company should never forget about their customers. But sometimes we lose sight of how important people are in making sure we're delivering a great customer experience. At Playvox, we've taken the guesswork out of finding the best way to reach customers, because we know that every interaction with a person counts. We've built our technology from the ground up to give you an incredible agent experience. And now, we're ready to make an impact in your business! Visit us at playvox.

Pros
  • You can expect to hear from us again after each call and email
  • If you have any concerns or issues please don't hesitate to call, text, or email us
Cons
  • Customer service may not be available during specific hours (check with the support team)
  • Have only one phone number and email address per account so we cannot provide any assistance through those channels