PRDSoftware Review
4
·
Very good
Rating
4.5
IT Management, IT Service Management Tools
Description of PRDSoftware
HelpMaster is an affordable, flexible and powerful help desk and ITSM toolset that is used around the world by companies to streamline business services and customer support.
Pros
- It is quick
- Easy interface once mastered
- Good support team available 24 hours per day via chat window / email etc.
- Very good price compared against similar products that cost way more than ours does currently :)
Cons
- Documentation not great.
- Can take time getting used t
Pros
- Excellent UI interface design that helps everyone who uses product from both client side user experience perspective along also technical support team members' end point view points too
Pros
- Easy to use and very intuitive with easy steps needed to complete each task and task creation
Cons
- I would like to see more options available for task creation and maybe a few more options available for task management