I like that it's easy to use, with excellent customer service if required (which we have received from our IT department). It has an amazing CRM which makes data collection so much easier than using manual entry of info into spreadsheets or databases/CRMs as well! However this can be quite expensive compared to other solutions such as Zoho etc - especially when you are working in Australia where costs here usually cost more per hour worked due to increased hourly rates over UK rate scales. Weβ¦