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ProScheduler WFM Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
HR, Workforce Management

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Description of ProScheduler WFM

ProScheduler WFM is a workforce management system for the contact center industry.

Reviews

Global ratings 2
  • 5
    2
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Best Human Resource Management Tool - For Scheduling

The best part of ProScheduler WFM is that it is very flexible and easy to use. The UI is clean and easy to understand. It's very user-friendly. The only downside is that it is not very well integrated with the cloud. It would be best if it is integrated with the cloud. It's very easy to use and has a user-friendly interface. You can easily train new users and they can easily understand the system. It's very flexible and has a lot of customization options. It's a great tool for scheduling…

Pros
  • Easy To Use Interface
  • Very Flexible And User Friendly.
  • Great For Resource Management,
  • Ability Of Customizing As Per Need

Revainrating 5 out of 5

Excellent Solution for Scheduling and Performance Metrics

I like that it's easy to use, with excellent customer service if required (which we have received from our IT department). It has an amazing CRM which makes data collection so much easier than using manual entry of info into spreadsheets or databases/CRMs as well! However this can be quite expensive compared to other solutions such as Zoho etc - especially when you are working in Australia where costs here usually cost more per hour worked due to increased hourly rates over UK rate scales. We…

Pros
  • also no complicated learning curves necessary once training is complete