I like that we can create custom reports to provide specific details about every aspect of our customers' accounts. It would be great if there was an option for multiple profiles per account - this allows us to have different types of data per profile but it's not possible at present. The report builder is also very clunky.
This could use some work as well to make it easier for non-technical people to navigate through all the options available. I'm able to pull up detailed information regarding
Pros
Good interface between accounting software & website; easy access.
Their team of consultants is extremely smart & dedicated to providing great value solutions for our clients needs! Nothing at this time- it has been an overall solid partnership with PROSPEK as they helped us develop some big ideas that took shape into valuable marketing concepts/strategies (the concept was called 'The Big Chill'). They have continued over their 3 year term working with me to bring my work across from initial feasibility testing through market analysis all the way thoughβ¦
Pros
Flexibility
Customization
Simplicity / ease in learning curve if familiar w Microsoft office tools used regularly.
Excellent customer support system via phone call during any issues encountered throughout usage cycle
The best part of working with this agency is that they understand your business needs very well & provide you all possible options to choose from which suits perfectly for our organization's specific requirements as per industry standards/requirements.- They do not overcharge- Great communication skills! It was really difficult at times due their language barrier but overall it has been great experience so far:-) - Easy onboarding process (we were newbies)- Very good support system even when we
Pros
Good quality work, timely delivery& excellent customer service post completion / handover phase alongwith 24x7 client services available in case there are issues during implementation period too.:)