The interface is very user friendly to use, even if you haven't used it before! You can see exactly where in which area of work we are lacking knowledge/experience with our customers (e-commerce or service).
Very quick response time when needed as well - so far no complaints regarding their support team at all!! Nothing specific really but I think that anyone willing take this challenge should consider adding some more features like chat integrations etc., make sure they have them readyβ¦