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Refernet Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Demand Generation

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Description of Refernet

A safe, secure and local online referral system used by many local Citizens Advice teams across the UK. Refernet enables customer referrals to be made securely to and from the various agencies which they work with in their town, city or region.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Refernet - Reliable, useful referral resource

We use refernet as our main means of referring customers for advice services at an area level. It is easy to set up within your own organisation (we have over 100 users) so it's not difficult for staff members who are new into the role. The service has been very reliable when we've needed help/advice during office hours - no need to call out! Easy reporting mechanism too. Nothing really that I dislike about this product but there could maybe be more options available under'more' section for…

Pros
  • Very good support
  • Reliability
  • Fast response times with queries raised via email or phonecalls, usually dealt in less than 24hrs.
  • Good cost effective solution compared against expensive consultants which often come across unorganised & disheveled looking clients
Cons
  • Secret

I am an adviser who works for CAF at Manchester City Council - this is what we use every day but there's nothing wrong about that! It could perhaps do more as far as making it easier/faster when people submit referal requests through CAB systems; sometimes you can see what jobs your team has scheduled within 24 hours- 48 HOURS of submitting request so if anything happens then hopefully our staff pick up sooner than expected :) We've seen some great outcomes here too where things turn out well…

Pros
  • Easy to set
  • Very simple layout
  • Good interface with other software
Cons
  • Good but not great

Revainrating 5 out of 5

User friendly and affordable option to say thanks

The ease of use for both users who are making recommendations as well those receiving them is fantastic! It's also easy enough that anyone can set one up without needing specialist training/support staff etc - just go it alone if you want (but I'd recommend getting support!). We've had no issues so far but have been told there will always likely still some bugs around somewhere out-of sight we haven't found yet though!! If your looking at this because someone else has said something about…

Pros
  • Easy to Use
  • Lots Of Reccomendations Available To Post On Social Media Channels Like FB, Google Plus or even Pinterest And Many More.Easy Setup
  • AbilityTo See Who Has Recommend What Via Dashboard Or In Your Personalised Feedback Reports Too..So You Can Easily Monitor How Others Have Found Us As WellAs Recipients Do With Their Endorsements From Friends..And Notify People Autom
Cons
  • I don't really have any dislikes about this, everything is just fine