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RepairTRAX Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Commerce, Retail Software

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Description of RepairTRAX

RepairTRAX is a web-based work order and ticketing for repair shops. that has features including barcode support, custom work log, custom printouts, reporting, automatic TXT / Email based on work log entries, unlimited log-ins.

Reviews

Global ratings 2
  • 5
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great repair management program - long learning curve

I like how easy it was to create an account and get started with repairs. The customer service can be slow at times but you will eventually find someone who helps quickly! There are many different ways to organize your information (i.e., reports) so finding what works best for you might take some time. It's good if you need multiple levels of access because there is more than one way to do things in this system. We use it primarily as our dispatch/work orders software since we have several…

Pros
  • Very simple interface that anyone could figure out
  • Mobile accessible very important given most people work remotely now, including us.
  • Great client support through chat or email when needed..or both!! :) Our questions were answered every single day without issue until recently where they seem overwhelmed by their clients needs...but hopefully still improving daily.....They provide all services necessary within 1 hour response average..and often sooner..which has been extremely helpful over these
Cons
  • There are disadvantages

Revainrating 5 out of 5

Great Job Tracking Software For All Your Shop Operations

The ability to see all of my jobs at once in one easy place makes it very convenient! It can be difficult sometimes when I have two or more different projects going with multiple tasks each day (or even week). This allows me as an owner/operator time management without having to go through several other programs like MS Project just so i know what's happening across departments within our shop. This software makes it easy to track all of your vehicles repairs with one place! It also helps me…

Pros
  • Great customer support
  • Very helpful team member that helped us navigate everything from start until finish.
  • Excellent program design, simple interface,
  • Ability is provided by staff members here locally who will help guide customers along their way while learning how best utilize these tools themselves too!!!
Cons
  • None