Header banner
Revain logoHome Page
ringcentral contact center logo

RingCentral Contact Center Review

1

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Sales, Auto Dialer

View on AmazonView on ЯM

Description of RingCentral Contact Center

RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with your company, including voice, chat, social media, SMS, email, and more. Intelligent IVR and self-service options—tightly integrated with smart routing functionality—help customers connect more quickly to the agent who can best handle their needs. Industry-leading tools help you optimize staff scheduling, improve call-center efficiencies, survey customers, and more. Plus, RingCentral Contact Center works seamlessly with Salesforce® and other popular CRM platforms.

Reviews

Global ratings 1
  • 5
    1
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Everything is just amazing with RingCentral, highly recommended!!!

All features are excellent! Excellent customer service as well when needed at any time during business hours (even after regular office closed). Easy access for agents using tablets or smartphones through website or mobile app itself but having this feature would be great in future releases!! As mentioned previously all other functions work flawlessly without problems so far - no issues found till now! If it wasn't perfect then I wouldn’t have purchased ringcentral contact center services…

Pros
  • The platform integrates seamlesly into our workflow
Cons
  • Secret