I like how easy it was for me as an administrator or user of this system, with my experience level not being extremely high (I am new), but even so very little training would have been enough! The ease at which we can set up our messages/content has helped us make some pretty big changes over such short notice by allowing quick implementation without too much hassle from IT staff who are unfamiliar with setting things up initially. Not really any downsides yet; however if there were then they…