Spot X 2-Way Satellite Messaging, GPS Tracking with SOS Feature and X-HD-X-B Capability Review

I bought this to "upgrade" to the bluetooth version. It rarely connects, and customer service does not respond to messages, how to help with both this and the complex map application. GPS coverage is good but not great. It's better than anything else on the market and there are many options BUT poor customer service reflects low cost.

Great product but think twice before going for an annual contract as it is VERY difficult to cancel the auto-renewal required to use the device. I had an old Spot 3 and upgraded to this Spot X. They won't let you cancel auto-renewal online, through their online chat, or via email. The only way to cancel is to wait an hour for them to answer the phone. If you purchase this, DO NOT sign up for annual or monthly service plans.

The system is simple. Due to the complexity of the vehicle, it paid for itself on its first hike (outside of cellular coverage >20 miles). My only issues are the solid battery, relatively short battery life, and excruciatingly slow upload speeds. However, I would definitely recommend it over the standalone PLB (which this device also has). Bring something to charge!

I had this strapped to my shoulder straps so it rested on my chest, antenna was pointing upwards, it was almost never possible to send a signal when hiking in upstate Wyoming. Set it on the floor as directed and it will only work occasionally. Maybe someday he'll get the signal when you die. Don't expect it to do what you're probably buying it for.

Pretty disappointing. I expected this device to send text messages in a reasonable amount of time so I could have a little conversation. The average writing time is about 10 minutes. The device freezes regularly. The Bluetooth range is about 4 feet and the phone disconnects frequently. The online map function is cumbersome. Satellite link lost or found. It might be useful for rescue, I haven't tested it. Otherwise it's a big disappointment.

The system worked great for what I needed. However, it keeps disconnecting from the app, making it more painful than it's worth. So two days later I just stopped using the app and started typing all the messages on the device itself. Otherwise it was a great room, my wife and kids were new, I was safe, checked 3 times a day in an area I normally had no coverage. From time to time the device would throw errors, but just turn the device off and on again and you'll be ready for it every time.