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SMS Tech Solutions, LLC Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Value-Added Resellers (VARs), IBM Channel Partners

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Description of SMS Tech Solutions, LLC

SMS Tech Solutions, LLC provides technology solutions to Schools, Non-Profits, State and Local Government and Small Business.

Reviews

Global ratings 3
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  • 4
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  • 3
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Type of review

Revainrating 4 out of 5

Communication issues during initial stages resulted

We worked with them for about 6 months from inception through implementation of their solution into our existing platform in order to address mobile payments amongst students enrolled at my school district. They had many great ideas that they shared but ultimately didn’t seem very organized or aligned - it was difficult keeping up with what they were working towards as well as how we could align ourselves within those plans. It took us several weeks just trying to get everything lined out so…

Pros
  • Great customer service
  • Easy accessability via phone call / email.
  • Good people who want you succeed!
Cons
  • Not always easy understandible
  • Lackluster support after go live

Revainrating 5 out of 5

Great to work with and very helpful - Would recommend!!

They are very helpful in answering any questions you may have about our business as well providing great recommendations for products that would benefit us greatly! I cannot think of anything negative at this time with these folks!! We do not really use their services much but they come highly recommended by most everyone we talk too so it is hard to say what other benefits might be out there if/when needed. For now though everything looks good from using them since 2015. Helping educate…

Pros
  • Very knowledgeable staff who will take care each client individually when working together through various situations.
  • They understand technology today compared 2 years ago
  • Great support team available anytime anywhere via phone call text message etc

Revainrating 4 out of 5

Great Service - A Little Bit of Everything Under One Roof

I like that they are willing to go above an beyond for their clients with personalized service! The staff is always friendly & helpful when dealing with our tech issues via phone or email. They also have great customer support in case you need help after hours as well. There really isn't anything i dislike about them at this time but if there was something it would be that sometimes we don't hear back from employees until much later than expected which can cause scheduling conflicts. We use…

Pros
  • I like that they are willing to go above and beyond to meet the needs of the business and that have great customer service
Cons
  • Some of the workers are only available after hours at best which makes scheduling sometimes difficult since we have to communicate via email or phone