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Snapshotz Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Business Services Providers, Contact Center Consulting

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Description of Snapshotz

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

The best tool to identify process improvements and areas of improvements for your business!

The best thing about this tool, apart from its easy navigation, is that it provides detailed insights into your business process and makes you understand what's working well or not! It also has an intuitive dashboard which gives you a clear picture of where you stand today compared to the industry standard. I would say the tool is very user-friendly, but would recommend adding more categories in the upcoming versions to make it easier for new users like us. As a whole, it's a great tool to…

Pros
  • Customization
  • Dashboard clearly shows all KPIs at once.
  • Reporting features (SLA reporting etc.) are pretty good too
  • Wide arrayof data sources available within one platform such as Salesforce CRM/Force Automation Tool , Amazon Web Services CloudFormations & AWS Lambda functions..etc., so we have less workloads across platforms now!! :)
Cons
  • A lotta work needsto go if they want better UI design.

Revainrating 5 out of 5

Great product and amazing customer service

The team at snapshotz worked with us for over 2 years, creating an effective tool that enabled our customers' success in driving operational efficiencies across multiple channels including self-service chatbots. No issues during implementation or use since then! I have no negative feedback about working together. Their work was impressive - they really did create something great from nothing! Our organization has been able to improve internal processes using their solution. We were looking…

Pros
  • Great design
  • Quick delivery timeline (2 months)
  • Fully customized product built around organizational needs
  • Excellent support throughout process & customer service after completion
Cons
  • I will keep silent