We ordered them without knowing that they only fit the company's products. So I have no opinion on the quality of the product. However, the support folks were a pleasure to deal with, which is why I'm giving them five stars on that basis.
Media could not be loaded. These are great pliers, the auto grip adjustment is such a cool feature I wish they had it on all channel blocking pliers like this one. And the soft jaw guards are of good quality, not too hard but not too soft either. This makes it safe to grab decorative items without worrying about ruining the finish on those items.