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Specialty Answering Service Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Virtual Receptionist Services

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Description of Specialty Answering Service

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services.

Reviews

Global ratings 2
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  • 2
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Type of review

Revainrating 5 out of 5

Great Service, good customer support

I have been working with this service for over 5 years now in different roles within my organization as well outside work related duties during times when no one was available to answer phone calls or send emails back (during holidays etc). They're always reliable but sometimes it would be better if they could do more proactive training than reactive trainings whenever there's something new that has come up since their last update/training session; however nothing serious about these issues so

Revainrating 5 out of 5

Good staff, quick and responsive support

The ability to customize for each client! It's great that you can have different greetings depending upon which product or service they need help with at any given time (elevator repair vs pet insurance). I also love how easy it was when we had issues during COVID times - just one click fixed everything without having us wait around in queues like other companies would require!! We do not dislike anything about this program so far but only what could be improved next year as there were some…

Pros
  • Easy set up
  • Great customer support team
  • Very flexible pricing structure, no lockups etc..Greatly appreciated their willingness even after contract completion date is reached.
  • Prompt response by CS Team members whenever needed
  • Good training documentation provided alongwith excellent resources shared within community forum where answers are easily found
Cons
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