I like that it is easy to use, has many features including email alerts for new orders/inquiries etc., can be used by multiple people in my organization (i.e not just me), allows us to have different permissions with each user profile level of access which helps keep track who sees what information when we are processing an order or inquiry from our customers! It would help if there was more customization options available - some things aren't as customizable within this system compared toβ¦