Pros
- Easy interface/user experience user friendly softwareEasy setupGreat customer support teamHelpful training resourcesQuick response when issues ariseCustomer serviceExcellent integration capabilitiesIntegrated security compliance controlsInability (or lack thereof) configurable business process workflowsPoor quality reporting toolLimited capacity planning capabilitySlower than expected performance at peak demand times
Cons
- User account login required prior access
- Poorly designed mobile version