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Thankful Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of Thankful

Thankful’s AI agent transforms customer service, combining machine-like speed with human-like expertise – routing, tagging, and fully resolving large volumes of customer queries, delivering exceptional, personalized service across all written channels.

Reviews

Global ratings 2
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  • 2
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Type of review

Revainrating 5 out of 5

The software is great for filing and tracking paper tickets

The ability to quickly search through past tickets is great! I can also easily create new tickets from previous ones, which is very helpful when you have a lot of tickets to work through. It's not as easy to use as other ticketing systems, but it's still relatively easy to navigate. It's a bit clunky to use, so I'd say that this is more for smaller businesses or individuals who don't need a full-fledged ticketing system. We are solving our problem of having to manually file paperwork. Before…

Pros
  • Easy navigation
  • Ability view multiple documents at once without scrolling back/forth between tabs.
  • Very simple interface with no bells & whistles (which sometimes could be annoying)
  • Can export data into Excel if requested by customer
  • Great customization options available upon request
Cons
  • Some little things

Revainrating 5 out of 5

Great tool to manage your emails and replies!

I like that it can search through my emails to find what is relevant for me when replying back! It's very easy too use as well since you don't have to go into any folders or anything - just hit reply button in your email client & voila!! A great tool if you want something automated but still quick without having someone manually searching over every single message/email from an account (which takes forever). The only thing i dislike about this software is sometimes there are some minor errors…

Pros
  • Easy way send personalized thank you notes
  • Works with all brands, devices running Windows OSX Linux Android iOS..etc.
  • Can schedule reminders before sending thanks note via emaillogin notification system
  • Ability yo add multiple contacts easily
Cons
  • Good but not great