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Total Networx, Inc. Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Total Networx, Inc.

Total Networx delivers proactive maintenance services through our flat-rate IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Excellent Customer Service by Account Manager & Technology Expert

The ability for my account managers/support staff are able resolve issues faster then other providers that I have used in past roles where time is money! We were never sure if an issue was something or someone causing it ourselves rather than needing support from us. If there's anything they can improve upon - having a dedicated technical expert available at all times of day would be great (evenings included). Having more techs assigned helps when large numbers need assistance. This allows them

Pros
  • Excellent services
  • Great response speed & communication with clients / customers
  • Customer Service reps genuinely care about your experience :)
Cons
  • Could use some better personalizing features
  • Not always clear as far goes notifications received

Revainrating 4 out of 5

Great solution allowing remote control

It has allowed us to outsource so many of those routine daily tasks that would normally be handled in person or over email. No longer do I have to get bogged down with managing my time keeping up with different tasks when someone else can just handle them for me! Their customer service is extremely poor but they are still getting work done despite this. Try it with no more risk than doing something yourself - nothing. As part of the team who manage their support desk, it's really nothing from…

Pros
  • Now everyone knows exactly whats happening because every device shows clearly under both servers connected directly through Windows 10 OSX Lion machines..etc..its great!!!!! Also its nice being kept well informed about updates / changes made since last login
Cons
  • Customer Service reps need