Review on Total Networx, Inc. by Delbert Potter

The ability for my account managers/support staff are able resolve issues faster then other providers that I have used in past roles where time is money! We were never sure if an issue was something or someone causing it ourselves rather than needing support from us. If there's anything they can improve upon - having a dedicated technical expert available at all times of day would be great (evenings included). Having more techs assigned helps when large numbers need assistance. This allows them greater availability too which makes customer service and problem solving much easier for both parties involved. I like that they are very quick on getting back to me when questions arise or concerns come up regarding my account's health status. It would be nice if there was more customization in terms of how often email alerts were sent out - it seems kind of hit or miss on what is going wrong at times! Nothing really, just making sure their service works well for us while keeping an eye on all aspects related to security (i am doing cyber risk).