The overall experience is great as I was able to connect easily through video calling or messaging platform like WhatsApp/SMS etc., which made it very easy to communicate with my colleagues working remotely from different locations around India. It would be better if we can have some more features added such as integrated voice call facility instead only text chat option. In addition this tool should also include an activity tracker feature so that employees are motivated towards their dailyβ¦
Pros
Easy access
Simple interface designEasy customer support response time
Cons
Customer service representatives need training in order make sure they listen well