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Trippus Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Event Management

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Description of Trippus

Trippus is a complete software tool for managing events. Be in control and create engagement – before, during, and after your events! An end-to-end solution with everything from tailored invitations, registration websites, personalized mobile apps, and interactive on-site opportunities sent to attendee’s cell phones. Trippus was founded in 2000 with the goal of being Sweden’s top group travel broker. We have since expanded our focus to end-to-end event management on a global scale. Trippus has over 40 employees, is located in 5 countries, has 200+ technology integrations, and events with over 65,000 attendee registrations. We are continually investing into our product, our team, and our clients!

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Type of review

Revainrating 5 out of 5

Just horrible customer service and very many complaints

There's not much I like about this product as it has some serious issues that are being ignored by their support team or perhaps they don't have any dedicated staff members who work out these problems? Maybe there was just one person when we signed up but now two years later (and several changes of leadership) no new people seem interested because everyone thinks its terrible so why would anyone want to be associated w/it anymore??? They claim that over 50%of our registrations never even go…

Pros
  • Nothing
  • It does nothing! No features, bugs etc.
  • Poor customer service / lackluster response time from reps in chat room; very unhelpful rep told me my account manager doesn’t exist for 3 weeks while he had been trying with him all along.this is completely incorrect since i can log onto his profile via phone app & email directly without issue..the only way she could help us resolve an error regarding duplicate emails sent after
Cons
  • Almost everything is ok