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True Control Center Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of True Control Center

Whether you’re using Microsoft Service Manager or another Help Desk solution, the True Control Center works in conjunction to deliver the next generation of advanced remote support tools for IT teams.

Reviews

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Type of review

Revainrating 5 out of 5

Great software, great service & quick response

I like that it allows me access from anywhere with internet connection without having to be physically at my desk (which can sometimes not always happen). It is very easy to use as well! There isn't much dislike about this product but there could possibly have been more options when searching through files saved within their database. If your looking into purchasing an RMM system then definitely give them some time to fully implement all features they offer before making any final decisions…

Pros
  • The ability you gain remote monitoring
  • Ability log in using mobile device or laptop instead logging onto pc's remotely located throughout building.
  • Ease accessing client tickets, history & contact information
  • Easy interface between clients who call directly vs emailing support team
Cons
  • Secret