The features that I have used most are the ability to add new tables, reservations & parties without having access to my computer or phone! It's really easy when you're in an area with wifi!! This has been great because it allows me not only keep up w/my work but also manage our restaurant remotely! Sometimes there can be lag time if your internet goes down (I'm sure this depends more on providers), however we've had no issues thus far while using their services. We haven't found anythingโฆ