I like the simplicity of the software and how easy it is to use. In addition, the support has been excellent. It's great being able to have my issues labeled quickly and having them addressed professionally. There are some minor bugs that you can't report directly. That said, they're working very hard to improve their product and fix those issues. We like the ease of using this tool. It makes tracking our issues much easier than other tools in the market.
The customer service is also topβ¦