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Visual Matrix PMS Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Vertical Industry, Hospitality

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Description of Visual Matrix PMS

Since its inception in 2000, Visual Matrix has served the global hospitality industry as a pioneer in advanced hotel property management technology. More than just a full-featured front desk solution, the Visual Matrix all-in-one PMS also provides hoteliers with the ability to maximize profits using a comprehensive revenue analysis platform that is built directly into the PMS. Visual Matrix provides staff with an intuitive user-friendly interface and is available as either a desktop or fully cloud-based solution to suit the unique needs of any hotel business. Based in Richardson, TX, Visual Matrix is the leading PMS supplier to Best Western Hotels & Resorts and currently serves over 2,000 properties across 30 countries. For more details, please visit www.vmpms.com.

Reviews

Global ratings 2
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Type of review

The best part about visual matrix was how easy it made our life easier! We were able to easily manage every aspect from reservations through billing without having to go back and forth between different systems multiple times throughout each day. I wish there had been some way for us to be notified when new rooms opened up so we could have booked them right away instead of waiting until after hours which caused delays at check out time. Also would like to see better notifications before emails

Pros
  • Easy interface
  • Ability To view all info needed with just 2 clicks.
  • no more forgetting who has reserved certain things or booking something that wasn’t already taken.
Cons
  • Minor Issues

Revainrating 4 out of 5

Very easy to setup and navigate with excellent customer service

I like it because you can manage your entire building very easily! Great software for managing guests from check ins through checkout (both online AND offline). The app works well but sometimes when there are many people at one time trying access their computers they get stuck loading/downloading files too slow which slows down everyone else's process!! If anyone wants good system - this would be great! We use visual matrix mainly so we have better control overall guest flow within our hotels;

Pros
  • The software works well and very easily
Cons
  • I like it very well