They are very helpful, they have helped us several times with our projects in which we had to use their products like web jet software or virtual servers etc., I think it's great when you can get help from them if something goes wrong! Nothing really bad about this service but sometimes is hard getting some support since its not always available at every time of day/night so try contacting one more than once maybe twice before giving up hope because thats what happens often here (they don'tβ¦