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Whole Whale Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.7
Business Services Providers, Nonprofit Consulting

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Description of Whole Whale

Whole Whale is a digital agency that leverages data and tech to increase the impact of nonprofits and for-benefit companies.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great agency that delivers high quality results

I like how they take care in finding out what my organization does, and then come up with ideas which are unique as well as relevant. They have an excellent team who really listens to our needs and wants. We've worked together on several projects but there's always room for improvement. The communication has been great so far and we're looking forward to working more closely with them. Their customer service skills need some work - not sure if it's just me or something else. It would be nice to

Pros
  • Always willing answer questions promptly whenever contacted via email/phone call.
Cons
  • Some problems

Revainrating 4 out of 5

Great customer service for small businesses

I like how they are able to take into account my business needs while also making me feel like I am the most important person in their organization. They have been very responsive, and are always willing to work with me. It can be difficult at times to get through to someone who is not available all the time. Sometimes it takes days or weeks to get a response back from them. Whole Whale has been helping us with our website and social media presence. We've seen an increased amount of traffic to…

Pros
  • Very easy system for uploading files ability create custom themes
  • Easy use (can do much without any coding)

Revainrating 5 out of 5

Experienced agency that delivers amazing results

I like how their team works collaboratively with you (the client) in developing creative solutions, it's open communication about ideas/direction which makes things very easy! We haven't had any issues so far but are always looking forward towards new challenges we face next week - something they help us work out as well! The cost can be expensive at times if not careful or managed properly depending where your business sits in terms of budgeting / revenue etc., however this could also depend…

Pros
  • Great customer service
  • Creative staff that really gets behind projects to make them great for customers
Cons
  • So-so