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WorkSmart, Inc. Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of WorkSmart, Inc.

WorkSmart is the industry leading provider of Information Technology management and support for businesses and organizations throughout North Carolina and the Mid-Atlantic region.

Reviews

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Type of review

Revainrating 5 out of 5

Reliable, dependable and quick turnaround

I am doing payroll processing with this software since 2004! It has been very reliable every time we use it to process our paychecks from my employer (who uses Paychex). There are no problems that come up when using their service. They have always met or exceeded all expectations in terms of reliability at each step along way - setup/use; data entry & payment reconciliation issues during year end close out as well as tax reporting needs which can be quite complex but they get there quickly so…

Pros
  • Fantastic customer support
  • Always meets deliverables dates / milestones assigned by supervisor within agreed upon timeline for project completion.
  • Very responsive team members who take ownership over tasks given them including proactively communicating if something is not working properly before escalating concerns
  • Allows me work remotely while maintaining access through VPN connection
Cons
  • Not the best