UPDATE 6/16:Changing this review to 3 stars specifically for their customer service. They reached out to me and issued me a full refund, even though it was past the refund period. I commend service like that, and would buy from them again solely for the reason that I know I would be taken care of. Original review, though, still applies and is shown below.Installed the splitter with washers as indicated. Was only used 3 or 4 times a week for about 10 minutes at a time, and was never left under prSee full review