I went to The Scooter Shop in 2020 and was very happy with their product and service. I paid about $1,800 for a Pride Jazzy 1103 powerchair that served me well for almost five years. In 2021, I took my chair into them because the computer controller had failed. They informed me that the purchase price of the chair was now obsolete as it was manufactured seven years earlier and could no longer be repaired as there were no parts available.
This is when things started going downhill - fast! Their website advertises a nationwide warranty on all chairs sold by them. I called around to several companies who stated they would replace my controller for a fee ranging from $650-1100 not including shipping costs. Since this was the only part that needed to be replaced, I requested a quotation for just the controller. When I finally got someone in their billing department on the phone, they stated that no one could quote me a price without seeing my chair in person! Well, this was very frustrating.
I explained that there were no other parts that needed to be replaced and this should not be an issue. They told me they would have to call me back which they never did. A few days later, I called them back and found out that they had sent it to their Illinois service center where all motorized chairs are sent for repair. Their website states "Most repairs can typically be completed within five business days." The motorized scooter company quoted me three days.
Well, after two weeks and no word from The Scooter Shop, I called them and was informed that they were still waiting for the part to arrive. At this point, I lost my patience and told them I wanted it sent back unrepaired and wanted a refund of the $300 core deposit because they had not returned my chair within five business days as promised. Their response: "We don't do that." This upset me tremendously! According to their website they would replace or fix my controller when it failed in 2020 yet when the same thing happens in 2021, they tell me they can't help!
A few days later I got another bill from them stating that if the controller was not paid in full by a
The Scooter Shop is a company that I would not recommend to anyone. They failed to stand by their warranty and did not repair my chair when I paid them $300 for it in 2020. When the same thing happened again, they told me no one could provide a quote without seeing my scooter in person! This was quite frustrating as there were only two parts that needed repairing: the computer controller and nothing else. If you're looking for an honest place to buy equipment from, The Scooter Shop cannot be trusted with your business nor should they be considered if you need help repairing anything down the road because of how poorly they handled this situation.Ver reseña completa