Review on Huawei Freebuds Pro MermaidTWS with Active Noise Cancellation - Silver Frost by Kio West ᠌

The only real disadvantage is the quality of Huawei's online assistance. In here, the penultimate section of my assessment, I'll attempt to distill the core aspects of the issue and its resolution into a few concise sentences. Those who have experienced the same issue may find this helpful. There was a significant hiss in the right earpiece whenever the noise cancellation feature was on (similar to the hiss of a receiver that does not find a radio wave). The issue was that the noise didn't always show up; sometimes I'd go a week or more between hearing anything out of the ordinary while walking around with my typical noise reduction settings, and then suddenly the noise would return. After being asked numerous questions about the device's serial number, the fact that the headphones had been updated to the latest version, the nature of the noise, and the time it appeared when I contacted the support service on the official Huawei website, I was told to untie the headphones by pressing the reset button. What it amounts to is a reiteration of this recommendation, which begs the question: what will it give (after all, untying the headphones does not reset the software to the basic version)? As expected, restarting the ears had no effect, so I uninstalled AI Life and reinstalled it. As a result, the issue went away for a week before returning. At the same time, Huawei responded to this review by saying that the hissing only happens in the right earpiece when there is a lot of wind, however this explanation doesn't hold water because the hissing happens in all environments. I called Huawei's support line and requested a consultation with a technician (I didn't want to just randomly contact them because I suspected the issue lay in the firmware). The expert did really return our call and provide the advice we had been promised. Rare as the problem mentioned is, flashing won't fix it; you'll need to see them; and, of course, it's preferable that there be an issue just before I arrive. When the problem I just outlined finally manifested itself, I went to the help desk. After 40 minutes of testing, during which they replaced the right earpiece with a new one, they returned the headphones. There was an issue with the right earbud.