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CallTools Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Sales, Auto Dialer

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Description of CallTools

Don't settle for anything less than sophistication. At this point in the game, amplified call volume from a predictive dialer should be a given. Your time deserves respect as well. CallTools.com's predictive dialing solution was made by business owners, for business owners. Our top-tier, in-house customer support actually answers your calls and walks you through troubleshooting. Shouldn't your company's time matter, too?

Reviews

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Type of review

Revainrating 5 out of 5

Very useful for tracking customer calls

The ability to record conversations between agents or clients is what makes CT so great! I have used it at my previous job when we needed to track down customers who were not calling into our center but still wanted service. It has been very helpful because if they are not able to reach someone they can go back later and get all of their information over again. This feature allows us to help them without having an agent spend time going over the same thing again. There isn't much that I do…

Pros
  • Ability for calls/conversations
  • Ease in scheduling meetings through phone call log
  • Great customer support staff
Cons
  • It is hard to say