Review on HP LaserJet Enterprise Printer M602X by Mack Douglas

Has worked great for 18 months, good result, easy connection to network. Then, 6 months out of warranty, the motherboard fails - about $800 to replace with labor. No abuse, always on surge protection, no reason to fail. I have other HP Laserjets printers that are almost 10 years old and apart from a period when HP has not updated the Mac OS drivers they still work perfectly. I will be writing to HP with a complaint and requesting some sort of benefit but if it is not given then this will be the last HP I will buy. I can't afford a $1300 printer that fails after 18 months of moderate use, no matter how well it performs over that time. Update: While it's impossible to bargain on HP's website unless you have a valid warranty, I found HP incredible. a rep who works with the IT community and she really took it a step further by extending my warranty. I got my money back for the repair but now I have another engine failure problem. Luckily I still have a few months of extended warranty to deal with. Obviously HP is working hard to improve customer service so I give them credit but the website is still disappointing. I shouldn't have spent hours trying to get someone to listen to me. Instead, whenever I was able to speak to a person, I would be interrupted, and this usually ended in a voicemail or a disconnect. At least I can go back to a working printer and get reimbursed.