I like that it is easy to use for both beginners as well experienced users, also has great customer support available 24/7 via chat or phone if needed! It's not perfect but we have been able solve our issues with this program so far by contacting their team of experts who are always willing help us out in any way they can be reached at anytime day night week month year etc..
We've used tacticians one since 2010 when i was working there full time before leaving them last summer now my wife works here part-time while getting her bachelors degree she helps run all aspects from sales through accounting ect.