First I called Surco to make sure I order a clamp that fits my car, they advised me and ordered item 1101. The product came in a plastic bag, no Instructions, no inventory document, only package with loose parts. The item didn't fit in my car and I didn't know it came without the "CLIP FASTENING TOOL" as there was no inventory list with the item. It wasn't until I went to the forums to see how to install it (Surco has no online support or guides) that I realized I was missing most of the imports. sent me an item with a missing part that I was never able to find out about. "Other than that, Mrs. Lincoln, the play was fine."
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