The ease in which you can connect to your doctor or other team members via video chat was great! I liked how it allowed me access at any time from my computer as well (not just during business hours). There were times when there would be no audio/video call available but we could still text eachother until our next scheduled appointment so this wasn't too much issue since i know most people don’t like talking over texting anyways haha!! Just having someone else look after us makes things easier especially if its one person doing everything such as scheduling appointments etc instead of more than 1 staff member.