I love how quick it was to get up & running, no matter what my needs are (I am an administrator). It's easy-to use! The customer service at this point has been lacking - but they've gotten better in recent months as we work through some issues together.-The user interface could be more intuitive; still hard sometimes when you're used only from Excel or Access interfaces before.--Great tool if your looking into EMR systems like myself!! We were able solve our problems quickly once implemented properly by their sales team which made me feel much safer about making such large purchases without going thru trial after testing other competitors products out first. I like the way it helps to track patients, as well as their medications, and medical issues. It also helps in providing patient records and billing, which are all very helpful for my work. The software does have some quirks here and there. If you are looking for an easy-to-use software for your hospital or clinic, then this is certainly something you should consider. We use this software to record patient visits, patient data, and medication administration.