The ease of use, it's ability to find claims that are not paid in full or have been denied without all the hassle. It also allows us to see if the claim has any unpaid balance due from previous years which we can then send out requests for payment directly through our ACH system. Also great to be able to get an overview of what is being done with each file/claim. I wish there was a way to separate past year files into their own folder so you wouldn't accidentally open them up while working on current month bills- but other than that no complaints! I am currently using this software as my scheduler since our billing department uses a different program (which is outdated). We were having issues trying to keep track of billings and how they relate to one another. This helps me do just that by showing which ones haven't been processed yet on which account.