The software is very user friendly for both new users as well as experienced groomers. There are many features that we were not aware of until using this program. It allows us to track our clients' appointments and has helped us keep up with their medical needs. We do have some issues with how it handles multiple locations. If you're looking for something that will help streamline an already busy schedule, I would highly recommend PawFinity! Our staff loves being able to access all of their client info at once instead of having to search through several different files each time they need to look for information about a specific patient.