The best part is I can access my data from anywhere in the world using any device, even when there's no internet connection. We're able to have an online helpdesk system for our clients without having to hire additional staff or incur more costs. It also allows us to keep tabs on all of our agents at once. There are some glitches here and there but they do come up fast so it doesn't take long to get used to them. If you want a fully integrated solution, this one has got you covered! All of our departments use ultracommms including sales, customer service, marketing, etc.