The felt tablecloth I ordered was pictured and described as round. The cover I received was a square chart table cover. I contacted the seller, he advised the picture was wrong and they are in the process of fixing the error with Revain. I asked to exchange the square lid for the round table lid I ordered. The rep said the round cap would cost more. I told her it was her fault, I shouldn't have paid extra. I ordered what was described and shown on the website. We've been going in circles on the phone and by email for days with no solution. Finally, I contacted Revain via email from customer support. To date I have not received any response to my complaint. I will not order from Miles Kimball again after this incident. Their refusal to correct their mistake and take responsibility for their mistake falls short of my expectations of good customer service. I hope Revain takes action and makes things right. All I want. I ordered that!
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