I easily gave this product 5 stars. The surface of the receiver looks the same as the picture, very shiny and smooth. This item took about 40 minutes to install from start to finish. All the hardware required was included and the instructions were very clear on what is required to get the jeep ready to install. I installed this item on my 2006 Jeep Grand Cherokee Larado 4x4. I found this item to be easier to obtain than trying to buy a factory hitch and cutting the bumper and getting the trim rings. It also appears to have more tongue weight than the factory one, so that should be taken into account when considering the items you might be carrying. it doesn't look cheap. I'm sure a lot of people will think this is 100% factory and that's what I love the most. Cliff's Notes: - Easy to install - Beautiful finish - Completely factory appearance. I highly recommend it!
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