I like that it is easy to use, has many features including reporting options for both end users as well adminstrators. The interface can be confusing at first but once you get used its very intuitive! It also allows me access from anywhere in my home or office without having any problems with connectivity. Its not cheap compared other similar products out there so make sure your comfortable paying this amount before purchasing because if things go wrong they will charge more than expected!! Reporting issues are solved easily through smt's support team who have been extremely helpful over all 3 years i've worked here using their product/service.